When i log the support request , It takes more than a week to look in to it and ask some basic information like sending log files and settings exatra …! and before the resolution finds support , we solve Our issues due to project ourselves and priority Rush …?
- What is the normal response period is the Ticket Requested by customer …?
- In the activity priority always showing It Was Normal But there is the option availble in the website … To set Priority
Was this issue raised several times and 48 hrs response is Committed … But no one is looking into this
Appericate anyone from netmake atleast look in to this ticket and advise